Frequently Asked Questions
Everything you need to know about our high-performance skincare solutions.
How long will it take to receive my order?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery times vary by location and customs processing.
Do you offer a money-back guarantee?
Yes, we offer a 30-day satisfaction guarantee on most products. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.
Are your serums tested on animals?
No, Reviv Serums is committed to cruelty-free practices. We do not test our finished products or ingredients on animals at any stage of the development process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and various 'buy now, pay later' options available at checkout.
How should I store my serums to maintain potency?
To ensure maximum shelf life and ingredient stability, we recommend storing your serums in a cool, dark place away from direct sunlight and extreme temperature fluctuations.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any applicable customs duties, taxes, or import fees required by their local government.